01What systems can Workforce Ledger read data from?
Any system that can export a CSV file — which is virtually all of them. Common sources include Workday, Employment Hero & PageUp. If your system exports structured data, we can read it.
02Do I need IT involvement to get started?
No. Workforce Ledger is a web application — no software to install, no IT ticket required to get started. You export a CSV from your existing system, upload it through your browser, and the platform handles everything else. That said, your IT team is always welcome to review our security practices, or any API and integration details if you choose to connect a system directly — we're happy to work with them on that.
03How long does onboarding take?
Most customers see their first dashboard within 2 days of their discovery session. The onboarding engagement itself is flexible to ensure the setup is successful.
04Can I use this if my data is spread across multiple systems?
Yes — and this is one of the core problems Workforce Ledger is designed to solve. The Business plan supports uploading data from multiple source systems (payroll, ATS, performance) in a single session. The platform merges records across sources into one timeline.
05Is there a lock-in contract?
No. Subscriptions are month-to-month and can be cancelled at any time. The onboarding fee is a one-time engagement paid at the start of your relationship with us.
06Where is our data stored?
All data is stored in AWS Sydney (ap-southeast-2). Your data never leaves Australia. Each organisation's data is isolated using row-level security, meaning no other customer can ever access your records.
07Do you use our data for benchmarking or AI training?
No. Workforce Ledger does not share data with third parties, aggregate datasets across organisations, or use client data to train AI or machine learning models. Your data is used solely to produce your own dashboard and reports.
08Can I upload historical files?
Yes. Workforce Ledger is designed to work with historical data as well as current records. You can upload exports from previous periods — whether that's a snapshot from 12 months ago or a multi-year extract — and the platform will cleanse and process them in the same way as your current data. This is particularly useful for establishing a turnover or headcount baseline, understanding how your workforce has changed over time, or identifying patterns that only become visible when you look back across multiple periods.
09Do I have to manually upload data every time?
No — manual upload is the simplest way to get started, but there are two automated options. With email ingestion, you set your HR system to send a scheduled export to your dedicated Workforce Ledger address and we process it automatically on arrival. With direct connection, we connect to your HR platform via a secure read-only integration and pull data on your chosen schedule. We'll set up whichever method suits you during onboarding.